Introducing CustomerZone
CustomerZone is Resimac’s new online loan management platform where customers can manage their home loan, their way. New features and benefits offered by CustomerZone include: a responsive and user-friendly digital experience; Pay Anyone functionality; support for one-off, scheduled and recurring payments; enhanced fraud protection security; and on-demand e-statements and transaction history.
Introducing CustomerZone
6 things you’ll love about CustomerZone
1. User-friendly experience
Enjoy the new and improved design of our online platform. We’ve redesigned it from the ground up to provide you with a more user-friendly and responsive digital experience, making it easier to access your loan accounts and manage your funds.2. Pay Anyone functionality
Take control of your own funds! One of the new features we’ve added to CustomerZone is Pay Anyone, which lets you set up fund transfers to external accounts. This is in addition to making transfers between accounts that are attached to your home loan.
3. One-off, scheduled and recurring payments
Our new Pay Anyone feature supports one-off, scheduled and recurring payments enables you to use your account as an everyday transaction account.4. Self-service access
Skip the Customer Relations queue with self-service access that lets you make changes to your loan account details at any time (such as payment amount and frequency).
5. Enhanced security
Use the platform with confidence thanks to enhanced security, which protects against unauthorised access to your loan accounts.6. On-demand statements
Reduce your carbon footprint by switching from paper statements to e-statements. CustomerZone enables you to generate online and ad hoc statements on demand, so you can always stay on top of your payments.
And we have more in store!
This upgraded experience extends to our new mobile app, which is coming soon, enabling you to access your loan account from anywhere via iOS or Android mobile devices.We will also have a new dedicated support inbox so you can connect to the Customer Relations team directly.
Why our customers love us?
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Excellent service
I was referred to Resimac by a family friend and although initially reluctant as they aren't a banking institution as such, my fears were way allayed. Their service was exemplary, from start to finish, and I look forward to further loan transactions with them. I would highly recommend.Fantastic Service
After having challenges with another bank, I approached Resimac to get a home loan. They went above and beyond to work loan through the bank's processes and kept me up to date at every step of the way. The loan was fairly time sensitive and they looked at every available option to get the loan approved, docs issued and settled. I was very happy with the timely result and flexibility offered. I wouldn't hesitate using Resimac again. Well done - 10 out of 10!A Better Alternative to Banks
From application to approval they all went well, without having to go to an office, all done by phone and email - very efficient process.
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