We are here to help.
Reach out for support early.
You can call us before you know that you might miss your next payment. Changes to your household budget, including increased cost of living pressure or unexpected household expenses, increases in interest rates, or other changes to circumstances could impact your ability to make your repayments.
Don’t wait until you are in arrears before reaching out. If you know you might not be in a position to make loan repayments contact us now to discuss your situation so that we can offer support during this time.
Don’t wait until you are in arrears before reaching out. If you know you might not be in a position to make loan repayments contact us now to discuss your situation so that we can offer support during this time.
We understand that you may need help, and you are not alone. There are many reasons why you might need to contact us, including:
- Unemployment
- Illness / medical expenses
- Relationship breakdown, including domestic violence and financial abuse
- Death in the family
- Unexpected changes in income or expenditure
- Natural disaster
- Mental health issues
- Business failure
We are here to support you when you need it.
We’re committed to helping you navigate through these difficult times.
We tailor solutions that fit your needs and that are sustainable for the long term.
Do you have unexpected reduction in income or an increase in expenses that affect your next payment?
Resimac Financial Assistance contact centre:
Telephone:0800 38 48 58 or 09 927 7700
Email: hardship@resimac.co.nz Post:Post to PO Box 37066 Parnell Auckland 1052
Not only we can help you, there are additional free resources that may be of assistance to you.
Here is what you need to know about
While you’re on hardship assistance, reporting to external credit agencies will show a Hardship flag (H).
Your balance and any overdue amounts are not disclosed and the account/s will not show as being in default.
While the Hardship flag may impact on your ability to obtain further credit, this flag indicates that we are working together to try and improve your situation. Seeking hardship assistance, such as a payment holiday or payment reduction for a period of time, may be a better outcome for you and your overall credit status, so it’s important you get in touch with our Financial Assistance team.
Here is what you need to know about
Financial Hardship Assistance and Credit Reporting
While you’re on hardship assistance, reporting to external credit agencies will show a Hardship flag (H).Your balance and any overdue amounts are not disclosed and the account/s will not show as being in default.
While the Hardship flag may impact on your ability to obtain further credit, this flag indicates that we are working together to try and improve your situation. Seeking hardship assistance, such as a payment holiday or payment reduction for a period of time, may be a better outcome for you and your overall credit status, so it’s important you get in touch with our Financial Assistance team.
Dispute Resolution
If you are dissatisfied with our response to your Financial Assistance application, please contact us.Email:hardship@resimac.co.nz
Mailing Address: PO Box 37066 Parnell Auckland 1052
Telephone:0800 38 48 58 or 09 927 7700
Additional help
If you need additional help, financial counselling services help people who are in financial difficulty. You should also consider seeking independent advise from a trusted adviser, these may include but not limited to- Citizens Advice Bureau https://www.cab.org.nz.
- Community Law Centre https://communitylaw.org.nz.
- Money Talks - is an independent service which is completely free. The financial mentors can help you with confidential advice https://www.moneytalks.co.nz.
If you are dissatisfied with our response to your complaint, you may make a complaint to our Dispute Resolution Scheme FSCL - Resimac member number 4446.
Website:https://fscl.org.nz
Phone: 0800 347 257.
